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Technology Support:
We provide support for the technologies maintained by us.
For incident
based support, we evaluate the work to be done as per our customer's need. We
then quote a fixed cost based on
estimation of work. We send an invoice for this amount on acceptance of
the software delivered by us. This support option doesn't require an
advance payment. It's suitable for small work items such as bug fixing
and platform rebasing. This option is simple and requires only a
purchase order instead of a contract.
We typically
maintain our technologies and software packages on widely used platforms
or operating environments. We can takeup maintenance on the platforms
which we don't actively maintain. Our customer's platform may be an old
legacy platform or a modified operating environment. This model
involves fixing a periodic cost depending on differences from actively
maintained platforms and the frequency of legacy platform changes. A
support contract forms the framework for periodic invoices from us.
We also do
enhancements to our software packages for our customers. The cost for
such work is typically fixed. A contract may be needed for significant
amounts of work.
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